Call Center

OmniSource Service: Multi-lingual and US-Based 

Call Center Services offered by OmniSource BPO cross the entire spectrum of industries from medical to technological, legal to Bio/Pharma.

OmniSource retains a team of highly-qualified, friendly, results-driven employess that collaboratively present the face and voice of your business in a manner mirroring the competency, respect and customer service that consumers expect and desire in today's competitive marketplace.

Adhering to strict customer relations policies, our employees make the difference.  All of OmniSource call center employees undergo extensive training in customer relations and cultural awareness and sensitivity.

In fact, our employees have succesfully met and surpassed goals through direct, friendly and respectful customer-interaction.  All resulting in shorter call times, faster resolution of customer service issues, higher call turnover??, and Happy customers.

With the globalization of today's economy, no company can afford the unnecessary loss of customers due to inefficient, impolite or down-right rude telephone calls.  An industry newsletter recently reported that 63% of consumers will stop using a company's products or services based on a negative call center experience, and 86% were more likely to stop using the company if their experience with the customer representative was negative.

Call Center Services are provided by our affiliate company AnswerLive.

For over 25 years, AnswerLIVE™ has been the partner that more than 1,600 companies turn to when they need telephone answering services, inbound telesales and outbound calling services.

Both small and large companies across practically every region and industry group in North America have benefited from our custom-built solutions and superior service. We succeed when you succeed, so we're dedicated to ensuring you are professionally represented, have dependable, personalized support and virtually disaster-proof technology.

The consistently superior quality of our service will pay for itself many times over by improving your profits 

Industries Serviced:

Legal    Medical   Hospital    Government   Media   Business   Financial   Bio/Pharma   Insurance    Accounting   Research Laboratories    Education